Communication skills are quite often challenged and in more ways than one. Fiona Ellwood explains
An excellent patient experience and great online feedback go together like dentine and enamel, according to marketing expert Caroline Dabiran
There has been some confusion on the indemnity requirement for dental nurses. It’s plain and simple – all registered dental professionals require indemnity, says Priya Sharma
Complaint handling
In the second of the two-part CPD paper, David Croser offers readers a checklist to help keep the management of complaints in-house
Complaint handlingIn the first of a two-part CPD paper, David Croser considers why patients complain and how the dental team should respond
Complaint handling
Mistakes happen but how you deal with them is key to resolution, suggests Sheila Wells
Complaint handling
Kelly Henderson discusses ‘the cornerstone of all good relationships and good dental practice’ in this CPD article
Personality clashes are a cause for concern but by building bridges rather than walls you can overcome them, suggests John Fowler
Alison Miles-Jenkins on the art of confidently handling complaints
Your interpersonal skills are important – and never more so when a patient rocks the boat with a complaint. The team at Dental Protection offers some top tips
Complaint handling
Handling spats at work has more to do with good team tactics than winning an argument. Julie Bissett looks at some strategic moves
