Charlotte Wake reviews how to best manage patient complaints.
Complaints about NHS dental practices have risen by two-thirds, according to England’s Health Ombudsman. Access, treatment, and fees are common...
A quarter of healthcare workers have experienced sexually inappropriate behaviour from colleagues, but less than half felt confident enough to report...
In a Dental Protection survey of over 1,300 UK dental professionals, more than half (57 per cent) say they have experienced or witnessed verbal or...
The statement reads, “We know that registrants will be making difficult decisions around care provision in very challenging circumstances; that...
Join us for FREE and CPD hours at this online virtual event for the dental profession
The pandemic has made it difficult for most people to access both routine and emergency dental services.
New activity from NHS England and NHS Improvement, and NHS Business Services Authority (NHSBSA), encourages dental teams across England to support the...
Communication skills are quite often challenged and in more ways than one. Fiona Ellwood explains
An excellent patient experience and great online feedback go together like dentine and enamel, according to marketing expert Caroline Dabiran
The British Dental Association (BDA) has welcomed the move from inspectors at the Care Quality Commission (CQC) to make the growing crisis in patient...
There has been some confusion on the indemnity requirement for dental nurses. It’s plain and simple – all registered dental professionals require...
