Generally, patients are usually dissatisfied with the following areas:
Whilst patients may not be able to judge ‘good dentistry’, they can certainly assess poor service or rude behaviour. So, here are some things to remember should you be faced with that most difficult of situations – the much-dreaded complaint.
It’s not personal. There will always be patients who complain, no matter how professional you may be. Feeling hurt and disappointment is inevitable when someone complains to – or about – you, especially early on in your career when it can also knock your confidence. Try to keep things in perspective – the real test of professionalism is how well you handle it
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