Reference/Features

How to up your game in staff relations

5 mins read Complaint handling
Handling spats at work has more to do with good team tactics than winning an argument. Julie Bissett looks at some strategic moves

With many of us focusing on the day-to-day issues of working efficiently within a growing practice, we can often lose sight of problems closer to home – those issues that develop under our very noses.

The workplace is a peculiar world – we spend more time with our work colleagues than we do with family and loved ones. It is mostly made up of an expansive variety of personality types, all forced to work together for the benefit of the greater good – and, in the case of dentistry, for the health of patients.

Dental practices thrive on cohesion and, in a perfect world, work colleagues will bond well and support common interests – with good communication, professionalism and a shared ethos. All these ingredients should make for the perfect blend that will oil the cogs of production so that a business can deliver services and goods successfully and profitably.

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