Aim
Introduce the principles of effective communication and the potential barriers. It also provides a snapshot of the notion of Ego States, and a suggestion of further reading in order to consider the application to working in a dental setting.
Objectives
GDC development outcome A
Technology has forever changed the ways in which we communicate. Whilst some may believe it is for the better, others may view the way technology has changed communication in a more negative light. Expectations have changed too and I am sure I am not alone when I say I often find myself talking to Alexa, the so-called smart speaker.
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