In the second of the two-part CPD paper, David Croser offers readers a checklist to help keep the management of complaints in-house
In the first of a two-part CPD paper, David Croser considers why patients complain and how the dental team should respond
Mistakes happen but how you deal with them is key to resolution, suggests Sheila Wells
Kelly Henderson discusses ‘the cornerstone of all good relationships and good dental practice’ in this CPD article
Personality clashes are a cause for concern but by building bridges rather than walls you can overcome them, suggests John Fowler
Alison Miles-Jenkins on the art of confidently handling complaints
Your interpersonal skills are important – and never more so when a patient rocks the boat with a complaint. The team at Dental Protection offers some...
Dental teams are being urged to use plain English when communicating with patients and colleagues.
Handling spats at work has more to do with good team tactics than winning an argument. Julie Bissett looks at some strategic moves
Every dental practice strives to make patient access easy, and there is nothing more irritating when patients fail to attend. So, how best to ease the...
‘Always treat people the way you’d like to be treated’ so the adage suggests. However, as true as this statement is, it can be incredibly difficult to...
New evidence shows that having an effective, in-house complaints process in place and displayed in the practice can help to avoid complaints from...
