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Effective in-house systems can nip complaints in the bud

1 min read Communication Indemnity and registration GDC Complaint handling
New evidence shows that having an effective, in-house complaints process in place and displayed in the practice can help to avoid complaints from escalating into claims and prevent a complaint being made directly to the General Dental Council (GDC).

In a YouGov survey, conducted on behalf of Dental Protection, 65% of the public said they are not aware that dentists are required to provide a formal process for managing complaints from their patients. 16% of the public surveyed also said they would consider complaining to the GDC about the treatment they received.

Dental Protection said it recognised that some dentists may be reluctant to display their complaints procedure, for fear of encouraging a complaint, but stressed that timely and effective management of a complaint within the practice can often nip complaints in the bud, and avoid them becoming more serious.

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