The number of complaints to the Parliamentary and Health Service Ombudsman (PHSO) about dentists increased by 66 per cent from 1,193 in 2017/18 to 1,982 in 2022/23.
The proportion of complaints being upheld or partly upheld after investigation by the Ombudsman has also gone up from 42 per cent to 78 per cent in the same time span. This is significantly more than the average uphold rate of 60 per cent for all other NHS services.
The Ombudsman receives around 100 calls a week about issues relating to dental practices, such as people being removed from practices’ lists of NHS patients, lack of NHS dentists, and poor treatment.
Register now to continue reading
Thank you for visiting Dental Nursing and reading some of our resources. To read more, please register today. You’ll enjoy the following great benefits:
What's included
-
Up to 2 free articles per month
-
New content available
Already have an account? Sign in here