Andrew Collier explains the importance of apologising effectively
In this CPD paper, Dr Puja Jalota considers the key components of effectively responding to – and learning from – any patient dissatisfaction
More than half of dental professionals (52%) surveyed stated that it was more difficult to obtain consent during a remote consultation compared to a...
We look at the important role you have to play in patient education – and hear from you about some of the bizarre questions you've been asked by...
Dental therapist Shaun Howe shares his insight into the General Dental Council and its fee setting
Good communication forms a key part of how patients view ‘professionalism’ and their experience of the dental team.
So, after the longest break most of us will have had in our working lives, you’re finally back at work. But what does this mean for your safeguarding...
If you’re called upon to assist with remote triaging, don’t forget your safeguarding responsibilities when it comes to what’s in view during a Zoom...
A survey reveals the public want the GDC to focus on prevention rather than taking action once something had gone wrong.
The Dental Defence Union (DDU) has issued advice to its members to minimise the risks of patients swallowing or inhaling parts of dental instruments...
The Dental Defence Union has seen an increase in dental professionals wanting advice or support on how to deal with violent or aggressive patients.
