In the five years 2014-2018, the DDU supported members with 118 cases involving harassment or threatening and aggressive behaviour directed at dental professionals or practice staff. There were 64 cases in the second two years compared with 54 in the first three years, a rise of 19%.
The majority of cases involved abusive or aggressive behaviour by patients such as calling the practice repeatedly to harass staff, making vexatious complaints, using abusive and threatening language and posting allegations on social media. In a handful of cases the dental professional had contacted the police because they were concerned for their safety or because a confrontation had become violent.
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