Communication

News

Slow Dentistry – changing the pace of your dental care

Dental professionals are being encouraged to adopt a slower pace in their dental practices in order to better ensure patient safety and reduce their...

Features

Is your dental ad whiter than white?

Ethical sales and the dental practice – we look at the dos and don’ts of promotional material

Features

It’s not routine to me!

Andrew Collier looks at the risks that can arise if a patient’s perceptions are negative

Features

Personality clash at work?

Not all relationships in the dental practice are perfect. Dento-legal expert Andrew Collier offers some sound advice on how best to handle them

News

Good complaints handling plan

The British Association of Dental Nurses and the Society of British Dental Nurses are two of the 2​8 organisations from across the dental sector that...

Opinion

It's World Smile Day – so make someone happy!

What better way to improve the interactions with your patients than with a smile?

News

Effective in-house systems can nip complaints in the bud

New evidence shows that having an effective, in-house complaints process in place and displayed in the practice can help to avoid complaints from...

Features

All change!

Dentistry, yet again is at the brink of another regulatory legislative change – this time it relates to data protection. Priya Sharma reports

Features

Confidentiality – it’s essential

Andrew Collier discusses a fundamental requirement of patient trust

Features

Time to talk?

Bullying in the workplace is a legal issue. Sarah Buxton considers best options

Features

A hands-on guide... to offering work experience

Can you play host to a school-age child keen to get into dentistry? The experts at Dental Protection offer some key advice

Features

Are you really listening?

Why effective listening is your most precious asset