Personality clash at work?

There will always be times when personalities clash, with the effects ranging from mild irritation to major upset. Below, some strategies to resolve such clashes.

Case study

A dental nurse had been working happily in her practice for five years. The receptionist then left and a mature and experienced new receptionist took over the role. Very quickly the dental nurse found that the new receptionist had very different ideas regarding the booking of patients. She would often double book emergencies into treatment sessions.

This caused late running and patient discontent that was often directed at the dental nurse and her dentist. The dental nurse initially tried to discuss the problem with the receptionist but nothing changed. The problem was essentially down to different personalities.