I wish to register a complaint

Can you handle patients? Christine MacLeavy considers the scenarios, the options and the road to a successful resolution

Are we all guilty of sharing ‘too much information’?

Christmas is coming and we all get a little ‘demob happy’ around this time of year. But let's not throw caution to the wind and lose those inhibitions too early

Challenging patient interactions

Priya Sharma discusses the art of handling a challenging patient interaction

Strategies for sorting out ‘fallings out’ at work and at home this Christmas

Resolving (and avoiding) clashes at work (and play) has much more to do with open communication than ‘winning an argument’. Here, we look at some strategic moves for a ‘win-win’ solution

Whistleblowing – your rights

Sarah Buxton clarifies the law in respect of agency workers

Gossip girls (and boys)

Chitchat and tittle tattle may serve to help keep patients safe and organisations healthy, research finds. So, how can we turn ‘toxic’ chat into something positive?

Notes from a physio

Maxine Cooch is a physiotherapist and advises members of the Society of British Dental Nurses on good posture in clinic. Here, she considers the ‘multitude of sins’ that can cause harm to your body

Are you a visionary?

This series continues to explore the leadership skills of the dental nurse. In this issue, John Fowler asks: do you light up your team?

Returning to work?

With more women in dentistry than ever before and dental nurses having a bigger role to play in its delivery, what does this mean for those of you heading back into the dental clinic after a gap?

Elderly care

Caring for the elderly requires different skills to caring for other age groups. Charlotte Wake considers them all when meeting best practice as a dental nurse

Delivering online training

Clare Roberts reviews the successes and challenges of delivering online training towards a registerable qualification for dental nurses

Survival rules

Defibrillators are now a requirement – but what do they do and how do they work? Jonathan Gilbert explains

Getting involved

Lifestyle interventions can cover a gap in dental healthcare, but it may require a push from you to get patients over the first hurdle

How to protect your patient from toothbrush contamination

Are your habitual reactions harmful?

As a dental professional, there's a strong possibility that you may have experienced discomfort or pain in your back from working in a dental surgery, as well as the feelings of stress or pressure. Each of these experiences can have a negative effect on your life and work