It’s not routine to me!
Andrew Collier looks at the risks that can arise if a patient’s perceptions are negative
Legal & brief View All Legal & brief
Plain and simple
Plain and simple
When speaking to patients, simplicity is the key goal so ditch the jargon and ...
Confidentiality
Confidentiality – and the dental nurse
Professor Bob Ireland considers this important element of patient care
Personality clash at work?
Personality clash at work?
Not all relationships in the dental practice are perfect. Dento-legal expert ...
Making legal and ethical issue
Making legal and ethical issues a part of your ethos
Identifying, resolving and prevention within a DCP’s role
Is it in the patient’s
Is it in the patient’s best interests?
Patients may request treatment, but what if it is not in their best interests? ...
FGM
FGM – understanding the effects
How does this form of child abuse affect your role as a dental professional?
Building healthy relationships
Building healthy relationships
What are the essential elements of a practice's ethos that create professional ...
Ring any alarm bells?
Ring any alarm bells?
Safeguarding children is second nature. Here, we look at how to recognise the subtle signs of child abuse
Periodontal records – staying out of trouble
Periodontal records
Periodontal treatment can be a significant cause of patient complaint or claim. Andrew Collier illustrates the importance of records in helping to prevent those problems
All change!
All change!
Dentistry, yet again is at the brink of another regulatory legislative change – this time it relates to data protection. Priya Sharma reports
Everybody’s business
Everybody’s business
The role of a designated safeguarding professional in the dental practice
Is your patient information safe?
Is your patient information
All dental professionals have an obligation to respect a patient’s confidentiality. Priya Sharma explains
Confidentiality – it’s essential
Confidentiality
Andrew Collier discusses a fundamental requirement of patient trust
A hands-on guide... to offering work experience
A hands-on guide...
Can you play host to a school-age child keen to get into dentistry? The experts at Dental Protection offer some key advice
Time to talk?
Time to talk?
Bullying in the workplace is a legal issue. Sarah Buxton considers best options
Are you really listening?
Are you really listening?
Why effective listening is your most precious asset
The importance of greeting and listening
The importance of greeting and
First impressions can often be key – and the dental nurse helps to create the most positive initial relationship between a patient and the team
What lies beneath
What lies beneath
The dental nurse plays a vital role in facilitating the first crucial conversation, which can provide the best opportunity to get to know a new patient
