How do you or your practice say ‘thank you’ to the team? Do you get told on a regular basis or does the practice keep it to once a year at Christmas? You get far more from people when they feel appreciated. We all welcome praise, and it doesn’t have to cost very much either – nor does it need to be kept just to Christmas. At the end of every day, managers should make a point of popping into reception on their way out and thanking everyone for their help and support that day. Make a point of having a chat with the staff and, in staff meetings, praise the team for a job well done, and thank them at the end of every meeting.
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