Reference/Features

The role of communication and ego states in patient compliance

6 mins read Communication Communication/patient education
Good communication is central to patient compliance. Patients are more likely to comply with regimens if they have decided to follow them than if they have been told to do so, and an understanding of ego states can help dental care staff to empower patients in decision making

In the present economic climate, encouraging patients to attend regular appointments and comply with extensive treatment plans have become more challenging. Compliance covers many aspects of dentistry from adhering to advised oral health regimens at home and within the dental surgery to the uptake of prescribed treatments to maximise oral health.

This requires good communication skills. Significantly, this concerns not only how practitioners communicate with patients but also how staff communicate with each other.

Patients generally attend a practice that has been personally recommended to them. While dental care professionals (DCPs) like to feel they provide exceptional dental care, patients' initial assessment of a practice is based on other, much simpler aspects. These include the convenience of opening times, ease of parking and how friendly the receptionist and clinical staff are.

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