The importance of your surroundings

There are many factors that can influence a person’s perception of a business, including the physical environment. Everything from the décor to the layout, the ambience and the facilities available can impact customer satisfaction. This is applicable in many different industries, with studies showing that ambience affects customer satisfaction in restaurants and retail environments.

Of course, such considerations are important in healthcare sectors as well, including within dental practices. Not only does the provision of dental check-ups and possible treatment add an extra layer of potential anxiety for those visiting the premises, but it also makes areas such as the look, feel and cleanliness of the premises even more important.