How did 2018 turn out for you and your practice? Christmas time is often a good time to pause and reflect. What have been the successes? Have there been a few challenges? How good has the team been at celebrating and reinforcing what’s gone well? For those of you who manage staff, what have the challenges been and how are you dealing with them?
The practice managers and dental nurse team leaders I regularly talk to and work with share their people management issues and often top of their dilemmas is this question: ‘How can I ensure my team performs consistently and pulls out all the stops when needed?’
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