Keep calm and carry on

A smooth, well-functioning working environment relies on everything operating harmoniously and without incident. For example, computers working perfectly, all required equipment being in its correct place and in good working order, each member of staff fully trained in their responsibilities as well as protocols and procedures being established and regularly reviewed.

Anticipating potential issues is the most robust defence against them arising in the first place. The reality is that all workplaces – and dental practices are no exception – are only ever likely to be one or two steps away from a problem of some type. Knowing what to do when something goes wrong can help to avoid undesirable consequences. One-off incidents, such as a power cut, can cause costly and disruptive practice downtime. Multiple or repeated smaller-scale occurrences, such as low-level exposure to hazardous substances, can have an accumulated impact on team members’ wellbeing.