Engagement can be seen as a master key that unlocks performance. It has been defined as ‘a workplace approach to ensure employees are committed to an organization's goals and values’ and ‘motivated to contribute to the organization's success’ (Macleod and Clarke, 2009). In other words, engaged individuals ‘go beyond’ the minimum effort at work (McPhie and Neil, 2008).
The concept of engagement is relatively new, and how-to manuals are still being developed. It is being taken very seriously by both private and public organizations.
Recent studies (The Gallup Organization, 2006; Macleod and Clarke, 2008) have sought to measure engagement, and discovered.
? Organizations with poorly engaged individuals have higher than average rates of:
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