How did your career in Dentistry begin?
I started as a dental technician 32 years ago. I did an apprenticeship, which was the traditional route, and qualified after four years. I worked in a quite small laboratory at the back of a practice, which was a blessing really because it meant I saw the full clinical workflow for the patient, so we would very often go into the surgery and be asked to give advice or talk to patients about options. It was within those early days when I recognized that my peers in the laboratory did not really like going to the dentist or the patients for discussions and many backed away from it. I became the frontman, in many ways.
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