Easing away the awkwardness

A patient you’ve not seen for a while, or a new one who admits it’s been ‘years’ since they visited the dentist, may give the reason as being embarrassed about the ‘state of their teeth’. Even if they’ve reached the point of no return where the pain is now unbearable, the destruction of the dentition is visible, or they’re worried by a lump that hasn’t gone away – they could still be terrified of feeling judged.

The number-one job of every practice team is to ensure all patients know they are their partner in a lifetime of oral health. Achieving this common goal can only be possible when there is understanding and empathy. Most of us have seen – and heard! – it all. The media bombards us with images of perfect teeth, and this can be intimidating, but no matter the problem, we’re here to help. Taking care of people, so that they leave feeling good about themselves and motivated to begin better habits is a source of satisfaction for all DCPs.