Reference/Features

Confidence in confidentiality

Being aware of your patients’ confidential information does not just mean their medical details, as Hoda Wassif explains

‘On Valentine’s Day, a female patient told my nurse and me (the dentist) that she had received a dozen red roses at work. My nurse then went downstairs to reception where she excitedly told reception staff about the red roses.

When the patient went to reception, she was greeted by three very excited receptionists asking her about the beautiful red roses. The patient was horrified that this information was now public knowledge, as the roses were not from her husband. Unknown to her, her husband was waiting for her in the waiting room and had overheard the whole conversation.’ (Conversation with dentist, given with permission).

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