The ability to listen effectively is one of the most powerful ways to build and strengthen the rapport we have with patients. Many studies have shown this ranks very high on the list of what patients want most from healthcare professionals.
It can help to maximise patient satisfaction and strengthen patient-clinician relationships, improve treatment outcomes, reduce the frequency of claims and complaints, and assist team members in resolving dissatisfaction and complaints quickly – and easily – when they do arise.
Body talk
When listening to someone, our own body language can be very revealing. Similarly, we can also learn a lot by observing the body language of other people.
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