Reference/Features

A warm reception

2 mins read Leadership/team working
Staff training is important not only for the practice team but for patients, too. Trained staff are confident staff and, therefore, able to handle difficult situations. Sheila Wells explains

When we talk about staff training, we automatically think of:

But how many practices offer disability awareness training for their reception staff? The attitudes of staff are crucial in ensuring that the needs of disabled people are met. There are many types of disabilities, and may affect a person’s…

Are you prepared if a wheelchair user needs assistance or if a patient has a visual impairment and needs help? As health care providers, it is important to understand the needs of patients with a disability. And, of course, there are the hidden disabilities of which we need to be made aware, too. Disability awareness training will help to:

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