Why manners matter in dentistry

Dental patients expect to be treated with respect – as we all do in any consumer-business dynamic. Goodwill and courtesy go a long way in establishing and cementing long-lasting relationships as well as averting any issues that may give rise to a complaint.

In a 21st-century world, where dentistry is often driven by the multitude of expectations and demands from patients and regulators alike, it is easy for teams to feel somewhat overwhelmed by the sheer amount of work required to ensure a practice runs swimmingly. In some cases, it may even impact on our basic manners.

Simple social etiquette can make or break a first impression – and, even once a relationship is formed, on-going respect and compassion is essential in building upon solid foundations and instilling patient confidence in the dental team at each and every appointment.