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Survey of Norfolk patients shows the extent of the access crisis

The difficulty of getting non-emergency NHS dental care in Norfolk has been revealed in a document submitted to Parliament.

Healthwatch Norfolk analysed the data that it receives from people across the county over a 12-month period and also checked with practices to find out if people could get NHS treatment.

They found that in January 2023:

Just under 50 per cent of all enquiries to Healthwatch Norfolk between January 12, 2022, and January 12, 2023, were about people’s dentistry experiences.

A total of 234 enquiries (out of a total of 545 about all health and social care issues) came from people unable to access NHS dental care during those 12 months. That equates to 43 per cent of all our enquiries.

Through its website and face-to-face feedback, it received 77 reviews relating to 33 different dentists/practices. Eighty per cent of those related to difficulty getting access to appointments or dental care.

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