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‘Sobering’ results reveal dissatisfaction with NHS care

3 mins read Communication
Satisfaction levels with NHS dentistry among the British public have continued to collapse since the pandemic, from 60 per cent in 2019 to a record low of 20 per cent in 2024, according to analysis of the latest British Social Attitudes survey (BSA).

Dissatisfaction levels for NHS dentistry (55 per cent) are the highest for any NHS service asked about.

General satisfaction levels regarding the NHS have fallen, with just one in five people (21 per cent) in 2024 saying they were satisfied with the way it runs.

The analysis, published by the Nuffield Trust and The King’s Fund, has revealed that satisfaction has plummeted by 39 percentage points since the months before the pandemic.

Six in 10 people (59 per cent) said they were ‘very’ or ‘quite’ dissatisfied with the NHS in 2024, a sharp rise from 52 per cent in 2023. This is the highest level of dissatisfaction with the health service since the survey began in 1983. The survey, carried out by the National Centre for Social Research (NatCen) in September and October 2024, is seen as a gold-standard measure of public attitudes in Britain.

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