Sophia Moore is the author of the 100th five-star review. Writing about her orthodontist Faiza Lewis and the team, she said, “The staff were always lovely and helpful, Faiza was super friendly and professional and did the best job straightening my teeth. I genuinely could not recommend this place enough.”
Google reviews are not just about getting feedback for your business. The testimonials can be analysed to learn how patients describe their experience. Having studied all the testimonials, the team found that more than one fifth of patients mentioned their treatment results, nearly one fifth mentioned their smile, just under one fifth praised the staff, whilst words like “happy”, “informative” and “options” were frequently used.
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