The report highlights the scale of the increase in enquiries and cases, as well as the types of complaints the DCS received and how they were directed or resolved.
The DCS operates independently and provides a complaints resolution service in private dental care across the UK, funded by the General Dental Council (GDC).
Michelle Williams, head of the DCS, said, “Our latest review provides a comprehensive picture of our activities over the past two years, including the substantial increase in enquiries and cases we've managed. Despite seeing unprecedented demand with more than 1000 new cases opened and nearly twice as many cases resolved in 2024 compared to 2023, I'm pleased that our commitment to local resolution meant that 64 per cent of all cases were resolved directly by dental professionals without any direct contact from the DCS. This shows the profession's commitment to resolving complaints quickly and effectively.”
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