Celebrated for its practical advice on patient communication and trust-building, it draws on over three decades of patient research. Sheila offers actionable insights into what dental patients truly value and outlines how practices can deliver and prosper.
Sheila has a degree in psychology and a postgraduate diploma in marketing, bringing a unique perspective to patient-focused care. She had a 30-year consultancy career, helping dental teams refine their communication to boost patient satisfaction and practice growth.
Following her retirement, Sheila sold out the first edition of her book. She has partnered with Chris Barrow, a dental coach, for a series of seven workshops, which will take place alongside the relaunch of her book.
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