Can you handle patients? Christine MacLeavy considers the scenarios, the options and the road to a successful resolution
Priya Sharma discusses the art of handling a challenging patient interaction
How to turn a negative into a positive situation, with dento-legal expert Andrew Collier
Your employer should have a written procedure setting out how it will deal with issues of poor performance. Here, Sarah Buxton looks at how best to...
Figure 1.The Friends and Family Test came into effect on 1 April for all dental practices.
This article discusses the reasons behind patients' difficult behaviour, and what dental nurses can do to deal with patients who are being difficult
