The need for excellent communication skills in practice is often overlooked—they are not a core CPD topic, for example—or regarded as the preserve of...
This article provides guidance on how to talk to your patients in an effective way. This will build trust and create a good rapport so that patients...
This article examines patients' understanding around the issue of dental recall intervals and the barriers that deter people from visiting the...
Mystery shopping is about testing systems, protocols, and ultimately, customer service. Carrying out a mystery shop in your dental practice will help...
Ensuring patients return to the practice is a challenging aspect of practice management. This article provides tips on how to improve patient recall...
This article will explore the evolution of the dental team in relation to our society's oral health requirements viewed through political, financial...
Ensuring valid consent is becoming increasingly important and complicated due to social and demographic changes, and as more elective and elaborate...
There has been a big increase in the use of social media recently. While a lot of employees have their own social media profiles, many dental...
Good communication is central to patient compliance. Patients are more likely to comply with regimens if they have decided to follow them than if they...
Missed dental appointments waste staff time, increase time spent waiting for appointments, incur financial costs and damage dental health. This...
Dental decay is the most common preventable childhood disease. Oral health educator for the British Dental Health Foundation, Karen Coates, discusses...
One of the best ways to improve communication in dental teams is through regular meetings. Well-run meetings can be used to keep track of work,...
