In a health environment-cum-service industry such as dentistry, the etiquette we use talking to patients can be age- culture-, gender- or even perhaps practice-specific.
On countless occasions, we have all been on the phone to a service engineer of some description who, in the process of collating the necessary key information, will ask us our name. First name and surname given, the inevitable question is asked: ‘Do you mind if I call you by your first name?’.
Now, whilst this holds little offence for me or you, it is possible it will do for someone from an older generation, or perhaps a differnet cultural background.
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