Many practices employ a treatment coordinator (TCO) and an implant coordinator (ICO). However, these roles are often not understood fully. If the TCO role is not applied correctly, it can become obsolete and the team member who has been promoted to this position can become demoralized. Implant practices often appoint a team member to the role of the ICO Again, practices may not understand what this involves and often get it confused with the TCO role.
Having a TCO can give your business a unique selling point. TCOs spend more time with patients than dentists. They also cost less to employ per hour than clinicians.
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