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Practical steps towards effective care coordination

Effective care coordination requires that each patient's needs and preferences for care are matched with the appropriate level of service and clinical expertise and that care decisions are based on knowledge of the patient and availability of care

The patient experience is at the top of the care quality agenda. Therefore, it is necessary for all dental teams to focus upon developing effective customer care processes. The objective of these processes should not be to drive the sale of high-end procedures. The focus should be on ensuring patients recognise the value and associated health gains of their prescribed care options.

This article looks at how care coordination procedures can be incorporated into teamwork to increase patients' sense of dental wellbeing. It is likely, in doing this, that you will also raise practice revenue and offer exciting new career development opportunities for dental nurses.

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