Communicate with confidence: a practical guide

If you’ve ever had a crisis of confidence, either at home or at work, then you’ll be all too familiar with how your thinking can spiral out of control. Your mood changes, you find your concentration lacking and then your work suffers. In my experience, self-doubt is something that occurs frequently. It is how you deal with it that makes the difference.

For many years I lacked confidence. I was shy at school and when I started work I wasn’t sure how to speak to people on a professional basis. That’s all changed and I now find myself training international sales teams in presentation skills and giving networking tips to Olympic business delegations. So what’s the secret? Have I had a personality transplant? Am I now free of nerves? Do I feel completely confident all of the time?